An Enterprise-Grade Cloud Communications Solution At A Price Small Businesses Can Afford

Unfortunately, most communications providers are prohibitively expensive. Fortunately, AccuVoIP Services can provide you with a Star2Star solution that can slash your costs by up to 50%.

•Save money by pooling lines across your locations and only pay for what you use
•Can function on virtually any bandwidth
•Free next-day parts replacement is included with every system

 AccuVoIP Services. Contact http://www.accuvoipservices.com/ at 262-649-1097 @ extension 311 I will analyze your current situation and expenses and show you exactly how much money you’ll save with Star2Star. In most cases, you can even keep your old phone numbers.

Would You Do Business with You?

When evaluating the customer experience your business presents to customers, you should try adopting their perspective.  Think about your own experiences with customer service representatives, both negative and positive.

According to the “2012 Global Customer Service Barometer” report compiled by American Express, 26 percent of consumers have been transferred from agent to agent without any resolution of their problem. The same report found that consumers are twice as likely to share a bad customer service experience as they are to talk about a positive one.

These statistics underscore the importance of quality customer service. Consumers expect to have instant access to your contact center over whatever channel is most convenient to them. If your company is not as accommodating as it could be, a unified communications (UC) solution may be right for you.

UC allows your business to merge all of your existing communications technology into one system, and take advantage of value-added features including text chat, conferencing, presence management, advanced queuing and ring group options, and more. With UC, your customers can chat live with a representative via instant messaging from work during their lunch break or conference with an agent from a laptop while waiting to board a flight. The possibilities are nearly endless.

Furthermore, your business can utilize features such as auto attendants to ensure you are serving customers quickly and professionally even when a live attendant is not available. Auto attendants give you the flexibility to configure consistent, helpful responses to consumer inquiries and avoid subjecting them to lengthy wait times.

Other features enabled by UC keep you in contact with customers as well. Advanced disaster prevention and recovery protections will automatically forward calls to remote locations or even employee cell phones if your offices are inaccessible. Bursting lines will automatically add lines on the fly when all current lines are in use, preventing customers from ever hearing a busy signal.

To avoid falling behind the times—and your competition—consider investigating the ways UC can help you improve your customers’ experience. If you would like to know more about the World’s Most Scalable Cloud Communications Solution, find out more about Star2Star Communications here.

Make the Switch to Star2Star
Switching to Star2Star is easy. Just contact your Star2Star re-seller at AccuVoIP Services. Contact http://www.accuvoipservices.com/ at 262-649-1097 They’ll analyze your current situation and expenses and show you exactly how much money you’ll save with Star2Star. In most cases, you can even keep your old phone numbers.

Is Your CRM in the Cloud Yet? Better Get to It

What can you do with AccuVoIP Services and Star2Star? • Boost productivity by uniting satellite offices, mobile users, and work-at-home employees into a single, unified system with a single dialing plan. http://stwb.co/splcee

We all know that a robust customer relationship management (CRM) system is the backbone of sales and marketing productivity. Introduced in the 1980s, these relationship management solutions provide businesses with the means to efficiently store, process, and organize customer contact information. What you may not know is that moving your CRM to the cloud can magnify the benefits of CRM, making this move a fast-growing trend today.

A CRM system can generate the many reports (e.g., automated quotes and mail merges) that help us to fine-tune our customer deliverables, but taking full advantage of the software’s benefits requires the power of the cloud. The benefits of cloud-based CRM include unifying your CRM with a cloud-based unified communications (UC) solution for your organization.

If you haven’t moved towards this trend, consider doing so a tactical necessity to keep aligned with your competitors. A majority of businesses have already taken, or plan to take, advantage of the many benefits of CRM software deployed in the cloud. As a matter of fact, Gartner predicts that SaaS deployments of CRM will reach over 50 percent by year-end.

Why is this? Many companies find that cloud-based CRM saves them money in maintenance and upgrades. IT staff demands will go down. The platform allows for optimal growth (or even downsizing).

After you catch up, keep up by staying abreast of the following ongoing CRM trends:

• Collaboration: Never before has greater attention been paid to the importance of sales/marketing alignment. Having a robust CRM platform allows the two departments to centralize shared data, which was typically siloed before.
• Mobile: With the workforce becoming increasingly mobile, it’s imperative for employees to have access to their customer data anywhere at any location. Cloud-based CRM systems grant salespeople and marketers access to their CRM systems while on the road, aiding them in closing deals, preparing for meetings, and reporting accurately.

To reap the greatest rewards from cloud-based CRM, you’ll need the assistance of a provider with a powerful UC and CRM integration system. For this functionality, look no further than http://www.accuvoipservices.com/services/. We provide a rich suite of UC features, including voice, chat, video, presence management, and more, in a single, easy-to-use platform. Using ourhttp://www.accuvoipservices.com/services/crm-integration/ technology solution, you can easily access those features to help agents interact more effectively with your customers, leading to improved retention rates and profitability.

StarContact allows you to arrange, track and administer all of your customer data, activities, and discussions, supported by our integrated call reporting and analytics. This allows for enhanced customer service, including “screen pops” that appear with incoming calls to provide agents with information on the customers’ previous calls, orders, and other activities with your brand.

This integration of your communications and CRM systems also empowers you to monitor employee performance via an online dashboard, so you can track beneficial and not-so-beneficial exchanges and improve customer interactions down the line. Take advantage of Star2Star’s simple and effective communications service that runs all of your communications through the same framework so they interact seamlessly.

Make the Switch to Star2Star
Switching to Star2Star is easy. Just contact your Star2Star re-seller at AccuVoIP Services. Contact http://www.accuvoipservices.com/ at 262-649-1097 They’ll analyze your current situation and expenses and show you exactly how much money you’ll save with Star2Star. In most cases, you can even keep your old phone numbers.

Boost Productivity While Saving the Planet: All in a Day’s Work- Going Green

AccuVoIP Services LLC

Star2Star helped one major retail chain save on monthly phone bills and overhead by switching to Star2Star Unified Communications systems. Do you often wonder if the initial switch is cost-prohibitive? Will you need to install an expensive new infrastructure? Will you need to hire dedicated staff to deal with maintenance and updates? Answer 4 simple questions and find out how you can save. http://stwb.co/ecrhhe

o your business has embraced cloud-based unified communications as a way to reduce costs, boost productivity, and improve business agility. But did you know that it can also help reduce your carbon footprint?

While in the past there’s been little talk about the “green” benefits of cloud-based unified communications, that’s changing as sustainability becomes more of a primary focus for organizations. In fact, 45% of CEOs believe that sustainability will be very important to the future success of their business.

Star2Star is committed to creating and delivering products and solutions that improve business communications while using the earth’s resources responsibly. For example, the company uses its own products, StarVideo and StarChat, to work collaboratively and reduce travel. The company has also implemented a number of environmentally friendly policies within the organization.

So how can Star2Star’s best-in-class cloud-based unified communications solution help you go green?

• Less Travel: Air travel is considered one of the biggest “environmental sins.” Ponder this: One round-trip flight from New York to Europe or to San Francisco creates a warming effect equivalent to two or three tons of carbon dioxide per person. With cloud-based unified communications tools, such as video conferencing, you can connect face-to-face with colleagues and customers without incurring travel costs or harming the planet.
• Less Energy: Legacy PBX systems take up enormous amounts of space and energy. Star2Star’s hardware is smaller than other devices. It uses far less power, takes up less space, and generates less heat.
• Less e-Waste: Did you know that e-waste represents two percent of America’s trash in landfills, but it equals 70% of overall toxic waste? Having a centralized communications system mean less e-waste when equipment eventually comes to the end of its life.

To learn more about the benefits of Star2Star’s cloud-based unified communications solutions click here.

Make the Switch to Star2Star

Switching to Star2Star is easy. Just contact your Star2Star re-seller at AccuVoIP Services. Contact http://www.accuvoipservices.com/ at 262-649-1097 They’ll analyze your current situation and expenses and show you exactly how much money you’ll save with Star2Star. In most cases, you can even keep your old phone numbers.

Is Your Business Phone System Severe Storm Ready?

AccuVoIP Services LLC

Learn why Star2Star was chosen by one financial services company to replace its 16 year old, outdated phone system. Requirement 1: make communication easier between different locations across states. Requirement 2: easy to use. After comparing several options, in the words of one partner: “Star2Star won hands down”. Not only did Star2Star make it dramatically easier for distant locations to communicate but staff learned the system quickly. As an added bonus, ongoing costs savings were realized. Find out how. http://stwb.co/errllh

Severe Storm season is one time of the year that every business owner should have marked on the calendar. It’s no different than, say, spring cleaning season or New Year’s Eve, when you make your resolution. Severe Storm season rolls around every year, and its effects aren’t limited to homeowners or residents living in vulnerable locations. It can also do major damage to any business—including yours.

When a natural disaster strikes, you have to be prepared —something that business owners in Pensacola, Florida and Mobile, Alabama realized after being hit with massive storms and floods over the last few weeks. Don’t be unwise in thinking that your business will be spared. You don’t have to conduct business along the coast or in Tornado Alley to encounter downtime, either; human error is actually the most common form of downtime and network outages can also threaten communications.

No matter the reason, you simply cannot afford even a single bout of downtime. In fact, the average cost per minute of unplanned downtime is now $7,900—a 41 percent increase from 2010, according to the Ponemon Institute.

Business disruptions are bound to happen, and you need to be prepared. StarRecovery is one of Star2Star’s premiere disaster recovery (DR) solutions, supported by cloud-based unified communications technology, designed to maintain businesses’telephone service despite power, telephone and Internet outages. Even if a facility encounters physical destruction, the system will work to keep communications seamlessly flowing.

Benefits of StarRecovery include:

·        Unlimited Voicemail:: This is critical during any sort of downtime so that employees can stay in touch.

·        Voicemail-to-Email:: Voicemails can be transcribed and sent via text to email, making messages more easily accessible.

·        Customized Call Routing:: Main or departmental numbers can be routed to an auto attendant or to a group of numbers, and calls can be routed to designated employee cell phones, landlines or remote office locations.

·        Conference Rooms: Sure, you’re able to hop on a conference bridge when scheduled—but you need to be able to conference during the unexpected.

Severe Storm season is starting and Star2Star offers the best disaster recovery of any communications system, having zero downtime since 2011 and offering 99.999% uptime. Click here to access our DR brochure to learn more about how Star2Star can ensure business continuity, even for businesses that have a legacy telephone system.

Make the Switch to Star2Star

Switching to Star2Star is easy. Just contact your Star2Star re-seller at AccuVoIP Services. Contact http://www.accuvoipservices.com/ at 262-649-1097 They’ll analyze your current situation and expenses and show you exactly how much money you’ll save with Star2Star. In most cases, you can even keep your old phone numbers.

VoIP Security - OpenSSL Security Advisory

AccuVoIP Services LLC

Star2Star was able to reduce 10,000 analog phone lines down to 3,000 virtual lines for a major retail chain. How much can Star2Star save you? Answer 4 simple questions and find out http://stwb.co/erauph

Today we were made aware of SSL/TLS MITM vulnerability that has just come to light and has a known fix. The OpenSSL Security Advisory has warned that "an attacker using a carefully crafted handshake can force the use of weak eying material in OpenSSL SSL/TLS clients and servers. This can be exploited by a Man-in-the-middle (MITM) attack where the attacker can decrypt and modify traffic from the attacked client and server. The attack can only be performed between a vulnerable client *and* server. OpenSSL clients are vulnerable in all versions of OpenSSL. Servers are only known to be vulnerable in OpenSSL 1.0.1 and 1.0.2-beta1. Users of OpenSSL servers earlier than 1.0.1 are advised to upgrade as a precaution."

While we do not have any reason to believe there have been any attacks on our systems, we will be watching this latest vulnerability carefully. As part of our normal operations we continually monitor our systems and we will be taking any corrective actions necessary to protect our servers and customers from this latest threat.

We advise any customers or partners that use OpenSSL or leverage products that use OpenSSL to take similar precautions.

Make the Switch to Star2Star
Switching to Star2Star is easy. Just contact your Star2Star re-seller at AccuVoIP Services. Contact http://www.accuvoipservices.com/ at 262-649-1097 They’ll analyze your current situation and expenses and show you exactly how much money you’ll save with Star2Star. In most cases, you can even keep your old phone numbers.

Small Businesses Seek VoIP or Cloud-Based Systems, Reveals New Study

AccuVoIP Services LLC

Having multiple locations does not need to reduce your meeting productivity or cause travel expenses to skyrocket. Star2Star’s robust and easy-to-use conferencing solutions can easily and effectively connect your employees—minus the cost of flights, rental cars and hotel stays. See White Paper. http://stwb.co/clpepp

accuvoipservices.atworkweb.com

One of the most effective ways to uncover, analyze and predict market trends is to look at the most common pain points in an industry or market sector. Recently, Software Advice released results from a study of buyers from small businesses— those with $100 million or less in annual revenue—to determine what they are looking for in a phone system.

In evaluating the results, Star2Star found that many of the pain points encountered by these small businesses are the same ones we’ve seen for years—and the ones we understand how to address:

Small Businesses Want Out of PSTN and Cellular Calling

For the past five years, Star2Star has experienced high double-digit growth, despite a growing number of competitors entering the market. That’s because the increase in mobile workers and recent emphasis on BYOD is compelling executives to find novel ways to support these new initiatives—and we have them. For these decision makers, quality of service is more important than ever when choosing products/services, and, increasingly, they are turning to hosted IP telephony and unified communications (UC) to deliver it.

Reliability and Scalability Are Critical

Downtime is the ultimate enemy of any business today, and especially for smaller companies for which even a short outage could have disastrous results. Star2Star’s Blended Architecture combines the best features of both on-premises and hosted solutions—and overcomes the shortcomings of both. Our patented Constellation™ technology works in real time with our six regional data centers and the StarBox Cloud Connections Manager once it’s installed at your office. Together, they analyze current Internet traffic conditions in real time to shorten the route calls take across the Internet. StarPath solves the network quality issues that other service providers cannot solve. All together, these products allow us to guarantee 99.999% uptime for a system that hasn’t gone down for a second since 2011.

Scalability is another major focus for smaller companies. Star2Star Communications delivers a highly scalable UC system, merging customers’ voice, video, fax, instant messaging and presence management into a single easy-to-use solution that enables visibility and improves productivity. Our equipment is designed to handle as much traffic and data as you can throw at it, allowing users to add additional capacity for little cost whenever it is needed. For example, our StarBox Cloud Connection Manager 5500 supports up to 600 extensions per location. We also make it easier than ever for businesses with multiple office locations to collaborate affordably with phone lines that can be pooled across multiple locations.

They Want to Pay Less

The StarBox Cloud Connection Manager manages the traffic flow between the Star2Star phone system and the user’s Internet connection to provide the highest possible call quality with no delay, echo or distortion. No expensive conditioned circuits are needed as the system can run on standard Internet connections. We can help small businesses slash costs by close to half with:

• Rates that include features like conferencing, voicemail, ring groups and automated attendants for which other providers charge extra
• Flexible per-seat and per-line pricing options
• Low upfront cost plans
• Incredibly low long-distance rates
• Competitive toll-free and international rates

Remote Accessibility Is a Must

For highly mobile workers, the smartphone is a lifeline to business tasks. That’s why Star2Star created a full-featured mobile softphone that extends the quality and reliability of Star2Star’s award-winning UC services.

StarPhone combines a full-featured IP telephony application with advanced presence and voicemail tools. The result is an easy-to-use softphone that allows users to place and receive calls using an installed Star2Star communications system. More importantly, it improves communications while reducing costs. Users appear on the Star2Star system as standard extensions. Calls to other extensions can be made using StarPhone’s built-in dialing directory, or the user can enter any 3- or 5-digit extension number. Outbound calls made from StarPhone travel over the IP data network, and are not billed for airtime as cellular calls.

They Expect Advanced Business Features

Smaller companies aren’t willing to suffer with second-rate features anymore. They expect and need modern business tools to stay competitive, particularly with larger businesses. Star2Star offers a best-in-breed feature set that includes:

• Paperless fax
• Easy-to-use conference calling
• Videoconference
• Presence management
• Robust disaster recovery
• Find Me/Follow Me
• Call forwarding
• Call recording

Star2Star’s solutions fall right in line with the most common challenges small businesses face today. To learn how Star2Star helps our customers improve operations, please read our use cases.

Data courtesy of VoIP and telecom review firm Software Advice

Make the Switch to Star2Star
Switching to Star2Star is easy. Just contact your Star2Star re-seller at AccuVoIP Services. Contact http://www.accuvoipservices.com/ at 262-649-1097 They’ll analyze your current situation and expenses and show you exactly how much money you’ll save with Star2Star. In most cases, you can even keep your old phone numbers.

Top Ten VoIP, and Unified Communication Stats Every CIO Should Know

AccuVoIP Services LLC

Improve communication with up $50 off in savings per phone . Star2Star’s rebate offer helps you save even more on solutions that build better relationships with your customers. Choose from Polycom, Cisco or Yealink phones with our single, easy-to-use system, you have nothing to lose and more sales to gain. Start Saving > http://stwb.co/cucrzr

accuvoipservices.atworkweb.com

In the search engine era, breaking down the incredible volume of available data into meaningful, digestible chunks can be extremely difficult. In the technology industry in particular, information overload can be a major obstacle in the search for insight. But as in any aspect of life, pared information is generally easier to absorb and understand. For that reason, we’ve compiled 10 critical UC-related stats all in one place for your perusal:

1. 62 percent of survey respondents say improved employee collaboration is a top business driver for UC. – Information Week, 2014 State of Unified Communications


2. The global market for UC and VoIP services will reach $88 billion by 2018. – Infonetics, 2014 “VoIP and UC Services and Subscribers” report


3. On average, CIOs report that their companies realize just 43 percent of technology’s potential benefits. - Gartner, 2013 “Hunting and Harvesting in a Digital World” report


4. SMB spending on cloud solutions will grow by almost 20 percent over the next five years. – IDC, “Cloud Computing in the Midmarket: Assessing the Options in 2013” report


5. Work-from-anywhere jobs increased by 118 percent in 2013. – Flexjobs, “Work-from-Anywhere Jobs Increase 118%”


6. In 2013, 29 percent of the global workforce was considered anytime, anywhere workers. – Forrester, “2013 Mobile Workforce Adoption Trends” report


7. Cloud computing saves businesses more than 15 percent per user on average. – Computer Economics, 2014 “The Economic and Strategic Benefits of Cloud Computing” report


8. Of the 60,000 to 100,000 small businesses negatively affected by Hurricane Sandy, up to 30 percent are estimated to have failed as a direct result of the storm. – Small Business Majority, 2013 “Climate Change Preparedness and the Small Business Sector” report


9. The healthcare industry will invest $5.4 billion on cloud computing by 2017. – MarkersandMarkets, “Healthcare Cloud Computing (Clinical, EMR, SaaS, Private, Public, Hybrid) Market - Global Trends, Challenges, Opportunities & Forecasts” report


10. By 2016, 30 percent of BYOD strategies will leverage personal applications, data and social connections for enterprise purposes. – Gartner.com topics, BYOD

Whether it’s disaster recovery, mobile productivity or better collaboration, UC is improving a wide array of operations across numerous verticals. As the saying goes, the numbers don’t lie.

Click here to read our white paper about the true value of UC.

Make the Switch to Star2Star
Switching to Star2Star is easy. Just contact your Star2Star re-seller at AccuVoIP Services. Contact http://www.accuvoipservices.com/ at 262-649-1097 They’ll analyze your current situation and expenses and show you exactly how much money you’ll save with Star2Star. In most cases, you can even keep your old phone numbers.

Star2Star Helps Brickman Upgrade Its Communications System

AccuVoIP Services LLC

Don’t overpay for unused phone lines. Most telecommunications vendors require you to pay annual memberships for phone lines that you won’t use. Find out how Star2Star is different. Start Saving > http://stwb.co/cucrzu

Let’s face it: Moving is hard. Often, the most difficult part isn’t the actual heavy lifting, but deciding what gets left behind. The Brickman Group, a landscape services company responsible for servicing over 30,000 properties across the U.S., recently found itself in this exact situation. The company was moving its corporate offices to a new location, but wasn’t sure whether it should leave its legacy phone system behind. After some careful consideration, company leaders came to the conclusion that it was time for a much-needed upgrade; however, they were concerned about the cost of replacing their aging phone system. Brickman managers turned to AccuVoIP Services, a Star2Star partner, for help. They were happy to be informed that replacing their existing phone system wouldn't break the bank. In fact, it would be considerably more cost-effective than moving the old system. Following the installation of Star2Star’s cloud communications solution, Brickman quickly realized benefits above and beyond those that its previous phone system had delivered. “We found that the monthly recurring costs and operating expenses with Star2Star were much lower than [with] anyone else. It’s a huge jump from where we were. As far as functionality and voice quality, it’s far better,” said Chad Maran, the facilities move coordinator for Brickman. With Star2Star’s superior Scalable Cloud Communications solution, which is more than a typical business VoIP system, the company now has access to many new features and services, such as presence management, business fax capabilities and disaster recovery protections. In fact, Brickman was so impressed with Star2Star that when a second office had to change locations, the company left its phone system behind and switched to Star2Star as well. To learn more about how Star2Star helped Brickman improve communications and lower costs, read the entire Case Study. 

Make the Switch to Star2Star
Switching to Star2Star is easy. Just contact your Star2Star re-seller at AccuVoIP Services. Contact http://www.accuvoipservices.com/ at 262-649-1097 They’ll analyze your current situation and expenses and show you exactly how much money you’ll save with Star2Star. In most cases, you can even keep your old phone numbers.

Business Phone Systems Milwaukee Wisconsin

AccuVoIP Services: Scalable VoIP Phone Systems For Your Business

VoIP Business Phone Systems: Star2Star excels at simplifying your complex business communications needs and reducing your costs. Tens of thousands of companies rely on VoIP phone systems from the most Scalable Cloud Communications Solution in the world.

Ways In Which Star2Star Helps Businesses

Expanded Functionality

Star2Star provides a rich suite of advanced UC features that are designed to provide businesses like yours with more communications options than ever before. StarVideo allows up to 12 users to participate in a videoconference, with more in audio-only mode. StarChat provides productivity enhancing and efficient instant text messaging. StarFax Classic allows you to send and receive faxes in the cloud, and StarFax Classic allows you to send and receive faxes using a traditional fax machine. Additionally, features like StarCenter dramatically improve your voice capabilities by giving you superior call management tools.

Contact our Wisconsin office at 262-649-1097 or visit AccuVoIPServices.com today.