ADD-ON FEATURES FOR AN ADVANCED CALL CENTER
StarCenterTM enhances your Star2Star communications platform with advanced voice call center functionality. StarCenter is a flexible, intelligent and easy-to-manage system with capabilities to boost your business operations. If it’s time to modernize your business, why not start with a VoIP phone system?
Inbound Contact Center
StarCenterTM is a complete, full-featured call center exclusively for Star2Star’s business communications system. StarCenter delivers advanced call routing, management, and reporting features.
StarCenterTM is highly scalable – from a few users to hundreds of users – and it operates seamlessly across multiple locations. The simple, web-based user interface makes it easy to add and administer queues and agents.
Features Include:
- Agent login/logout
- Skill-based ring strategies
- Flexible queuing configurations
- Agent barge, monitor and whisper functionality
- Real-time displays (optional)
- In-depth reporting (optional)
- Optional cloud-based recording of agents’ inbound calls for quality assurance or archival purposes
- Can be added to any existing Star2Star system with no additional hardware required.
For more information on StarCenterTM, download our brochure.
StarCenterTM Versions & Features
| StarCenterTM | StarCenter Lite | |
|---|---|---|
| # of locations | Unlimited | 1 Location Per License, Max of 3 |
| # of Agents | Unlimited | Max of 20 |
| Caller ID Routing | Yes | No |
| Skills-based Routing | Yes | No |
| Best Match Routing | Yes | No |
StarView for StarCenterTM
With StarView, call center managers have access to:
- Key performance indicator dashboard for an at-a-glance view of the most important call center metrics
- Real-time queue performance to easily adjust to changes in call volume, caller wait times and agent availability
- Real-time agent performance, including agent readiness, answer rate and talk time
- Summary reports that simplify collected data, make it easy to spot monthly, weekly, and daily trends, and drill-down to the underlying queue, agent and call detail.
Turn data from your advanced call center into information that helps drive your business forward with StarView. StarView leverages your flexible and cost-effective StarCenter data by transforming it into valuable and actionable business knowledge. Administrators can choose to allow agents to view their own performance against their peers or against administrative activity thresholds to enhance motivation and productivity.
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