VoIP Hybrid Phone System

You can imagine that phone companies would want to respond somehow to this Internet Phone solution so they came up with a solution of their own.  It is called the hosted solution. While a hosted solution looks nice and clean with the phone system across the Internet this architecture turns out to be very problematic.  First of all many organization make 50% of their phones as intercom calls in the building.  In the past this had no impact on the outside resources but in the hosted model even internal calls must be switch across the Internet. This means that a phone in one part of the office is going to place a call across the Internet to the PBX and then then PBX is going to make a second call back across the Internet to the other phone in the same building.  This means two of your talk paths are being consumed over the Internet on a call that is between two parties in the same office.  If half of your calls are Intercom calls then this means that 67% of your talk paths will be consumed by these calls leaving you with only 1/3 of you talk paths for outside calls.  Another issue Is call quality.  Without a local switch to manage the network traffic anymore than three phones together begin to create networking problems requiring their own private network circuit back to the PBX and within your office.  This is very expensive.  If you add to that the per seat pricing for the use of this type of system it can cost more than twice what you should be paying.  Of course the traditional phone company has no interest in making anything cost less than it does today.  Despite the conflict of interest I think there is another reason they have taken this flawed approach to Internet Phone service.  After deregulation the traditional phone companies found themselves unable to compete with the phone systems and interconnects that came on to the market.  They made a decision to withdraw to the D-Mark where the lines enter the building and laid off all of the inside people they had.  Every solution since then has been hosted. Voicemail, Caller ID, Centrex.  They got out of the premise and want to stay out.  The only reason I can come up with for applying that old thinking to this new technology when it is clearly not good architecture is that they can not undo their old thinking.  It is the same thing that happens when you train a flea circus.  Does anyone know how that is done?  (pick up a cup or glass and place your hand over the top) First you need to catch some fleas off of a dog or cat.  Next you put them in a jar about 4 inches tall and close the lid but leave some air holes in the top small enough they can not get out.  For the first day and a half you will here them thinking their little heads in the bottom of the lid and then hey will stop hitting the lid and jump just high enough to miss the top.  Now you can take the lid off and they will never jump out.  You can create a little circus arena and the fleas will jump around inside and never leave.  As much as we would like to think that we people are different from those fleas I suggest that the traditional phones companies are designing new systems based on things they ran into 30 years ago that no longer apply.  That is the only reason I can see for this type of design.

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